Privacy Policy

Effective October 18, 2026

This Privacy Policy explains how Hydra Media LLC d/b/a Pingwren ("Pingwren", "we", "us") collects, uses and protects information when you use https://pingwren.com and the Pingwren service.

1. Information we collect

• Account information: name, company name, email address, password (stored only as a secure hash) and, if you provide it, your mobile phone number.
• Service data: the website addresses you add, their settings, check results, response times, incidents and SSL certificate dates.
• Contact requests: the information you send through our Contact form.
• Text message consent records: when you opt in to or out of text messages we record the mobile number, the alert types selected, the date and time, the page or method used, the text of the disclosure shown, your IP address and browser user agent.
• Technical data: IP address, browser type and server logs needed to operate and secure the service.

2. How we use information

• to provide monitoring and send the alerts you choose by email or text message;
• to send account, security and billing notices;
• to answer support requests;
• to keep the service secure, prevent abuse and meet legal obligations.

We do not use your information for advertising and we do not sell personal information.

3. Mobile information and text messages

We collect mobile numbers only to send the text messages you request under our SMS Terms. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with the service providers that deliver our messages on our behalf, solely to deliver them.

You can opt out at any time by replying STOP, by turning off text alerts in Settings, or by contacting us.

4. Service providers

We use a limited number of providers to run the service: hosting and network providers, an email delivery provider, a text message delivery provider and, for paid plans, a payment processor. They process data only on our instructions and only as needed to provide their service to us.

5. Retention

Account and monitoring data are kept while your account is active. Check results older than 90 days are deleted automatically. Text message consent and opt-out records are kept for at least five years after your last interaction so we can demonstrate consent and honor opt-outs. When you delete your account we delete or anonymize your data within 30 days, except records we must keep by law.

6. Security

Data is transmitted over HTTPS, passwords are hashed, and access to production systems is restricted to authorized personnel.

7. Your rights

You can access and update your information in Settings, and you may ask us to access, correct, export or delete your personal information by emailing [email protected]. California residents have the rights described in the California Consumer Privacy Act, including the right to know, delete and correct personal information and the right not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under California law.

8. Children

Pingwren is a business service and is not directed to children under 16. We do not knowingly collect their information.

9. Changes

We will post any changes on this page and update the effective date. Material changes will also be emailed to account owners.

10. Contact